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Amazon Clinic now offers video doctor visits in all 50 states

Amazon has expanded its virtual care service for basic doctor visits nationwide.


Amazon is adding video telemedicine visits in all 50 states to a virtual clinic it launched last fall, as the retail giant takes a deeper step into care delivery.



With Amazon Clinic, customers in all 50 states and Washington, D.C. can receive convenient, affordable, and trusted care from the comfort of their homes.


You can now start an Amazon Clinic video doctor visit in all 50 states as Amazon expands its virtual care service, which lets patients connect with “multiple telehealth provider groups” who each set their own rates for service. The company says those visits will cost an average of $75. Amazon will not accept insurance for the visits, however.



Previously, Amazon only offered a message-based version of this in 32 states that would allow you to get in touch with clinicians on its platform using a secure portal for chatting with them about your medical issues and working out a treatment plan.


Message-based care is lower in cost, averaging $35 a session, according to Amazon, but it’s only been able to add messaging in another two states; the Amazon Clinic FAQ page says this is due to regulatory issues.



Amazon says its clinic offers care for more than 30 common health conditions. Those include sinus infections, acne, COVID-19, and acid reflux. The clinic also offers treatments for motion sickness, seasonal allergies and several sexual health conditions, including erectile dysfunction.


It also provides birth control and emergency contraception.


Chief Medical Officer Dr. Nworah Ayogu said in a blog post that the clinic aims to remove barriers to help people treat “everyday health concerns.”


“As a doctor, I’ve seen firsthand that patients want to be healthy but lack the time, tools, or resources to effectively manage their care,” Ayogu wrote.


Amazon said messaging-based consultations cost $35 on average while video visits cost $75.


That’s cheaper than the cost of many in-person visits with a doctor, which can run over $100 for people without insurance or coverage that makes them pay a high deductible.


While virtual visits can improve access to help, some doctors worry that they also lead to care fragmentation and can make it harder to track a patient’s overall health. That could happen if a patient has a regular doctor who doesn’t learn about the virtual visit from another provider.


In addition to virtual care, Amazon also sells prescription drugs through its Amazon Pharmacy business and has been building its presence with in-patient care.


In addition to virtual care, Amazon also sells prescription drugs through its Amazon Pharmacy business. Earlier this year, it also closed a $3.9 billion acquisition of the membership-based primary care provider One Medical, which had about 815,000 customers and 214 medical offices in more than 20 markets.


By creating a healthcare experience that is transparent and simple, we hope to make healthcare more accessible for all. We’re excited to bring Amazon Clinic to even more customers, and we’re working hard to make even more conditions available for treatment in the coming months.

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